As a member of the project team, I am providing support to the project management team for the development of the Quality Label for public services in Polynesia. This project, led by the Direction de la Modernisation et des Réformes de l'Administration, aims to improve the quality of services offered to citizens and increase public satisfaction. My role is to work with stakeholders to ensure that quality standards are implemented effectively.
(For reasons of confidentiality, only part of the process will be presented on this page)
* PERSONAE
* BLUEPRINT
* DESIGN THINKING
* USER TESTING
* PROJECT MANAGEMENT
* GRAPHIC DESIGN / GRAPHIC CHARTER
* DESIGN AND RUNNING OF SEMINAR WORKSHOPS
2023 - 2024
Identifying the needs of users and public services
Involving stakeholders in the drafting of the label
Integrating the Design Thinking approach into the quality approach
Design the graphic charter and communication strategy for the label and its components
